Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@dahabe.com . Please note that returns will need to be sent to the following address: [ Saeed Jewelry, 37 Othman bin Affan St, Sahab, Amman 11511, Jordan].
- Returns accepted for 7 days after delivery date.
- Customer provides return shipping.
- 10% restocking fee
- No final sale or custom items
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We accept returns under these conditions:
-The wrong product was sent by the merchant.
-The product is defective.
-The product was damaged in shipping.
-The product is tampered.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. and there will not be any restoking fee, Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@dahabe.com
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, personalized items, custom name necklaces and re-sized rings),
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, and you will need to provide return shipping and 2% restoking fee will be applied.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dahabe.com