Heart Pendant

Thank you for choosing Saeed Jewelry! We are committed to quality and craftsmanship, making each purchase a special experience. For your peace of mind, please review our return policy carefully. If you have any questions about the piece(s) you’re interested in, don’t hesitate to ask. We are happy to provide videos, additional photos, and measurements to help you make a confident choice.

Return Eligibility

Returns are accepted only under the following conditions:

• Incorrect Item Received: If the item you received is entirely different from what was ordered.

• Major Damage Upon Delivery: If your item arrives significantly damaged and unwearable, we will offer a solution or accept a return.

Important Note

Minor scratches, slight bends, or small stones loosening during transit are not grounds for a return. If you experience these minor issues, please contact us, and we’ll be happy to assist you.

Gold Purity Standards

Our jewelry is crafted with high-quality gold and includes a government stamp to verify its purity. Each piece is created with the specified karat purity, such as 21K (87.5% to 88.5% pure gold). While the stamp may be subtly placed and not immediately visible, it certifies the authenticity of the gold. Please note that the value of your jewelry is based on the gold’s purity and quality, not the visibility of the stamp.

Size and Measurement Standards

All sizes and measurements provided are based on common jewelry sizing standards and are as accurate as possible. As our pieces are handmade in certain stages of production, there may be minor differences from the stated measurements, which are not grounds for return. If you have specific sizing concerns or need custom sizing assistance, feel free to reach out. We’re here to help you find the perfect fit.

Jewelry Care and Handling

While we guarantee the authenticity and purity of our gold, we do not offer a warranty for jewelry breakage after delivery. Gold is a precious but soft metal, meaning lighter pieces may be more susceptible to wear and damage over time. Usage habits vary, so we encourage you to handle all gold jewelry with care to preserve its quality.

Non-Returnable Items

Custom items, such as personalized jewelry or modified pieces (e.g., resized rings), cannot be returned.

Return Process

To initiate a return, please contact us at info@dahabe.com within 7 days of receiving your item. Returns without prior authorization will not be accepted. If your return is approved, you’ll receive instructions on how to send your package back.

Refund Process

Once we receive and inspect your return, we will notify you of the outcome. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.